PointTech Pros · Service Catalog

The six things small businesses actually hire us for.

A practical guide to every service we offer — what each one solves, what you get, and what you should expect to get back. No retainers. No jargon. Same person every time.

01 AI Enablement — Start using AI. Practically. Today. p. 01
02 Workflow Automation — Stop doing manually what should run itself. p. 02
03 Website Design — A site that actually gets you customers. p. 03
04 Cybersecurity Basics — Protect your business before something goes wrong. p. 04
05 Tech Support — When something breaks, call someone who answers. p. 05
06 Systems Setup — A stack that actually works together. p. 06
Section 01 · AI Enablementp. 01
01
Starts with90-minute audit
Length2–4 weeks
FormatOn-site + remote
AI Enablement · Service 01

Start using AI. Practically. Today.

AI isn't science fiction anymore — it's a set of tools that can save your business real time and real money right now. The problem is most resources talk about AI in the abstract. We don't. We sit down with you and identify exactly where AI can cut your workload.

What you get
  • AI audit: where are your biggest time drains?
  • Tool recommendations matched to your workflow
  • Setup, training, and hands-on guidance
  • Prompt templates so you get results fast
  • Ongoing Q&A — we don't disappear
Sample deliverable: prompt library
Your prompt library 12 templates
EMAILReply to inquiry, friendly tone×34
QUOTEDraft estimate from notes×18
RECAPMeeting summary + actions×11
SOCIALWeekly post from photo×7
Section 02 · Workflow Automationp. 02
02
Starts withWorkflow mapping
Length1–3 week sprint
FormatFixed-scope project
Workflow Automation · Service 02

Stop doing manually what should run itself.

Most small business owners spend hours each week on tasks a computer could handle automatically — appointment reminders, follow-ups, data entry, invoicing. We map your workflow, find the friction, and build the automations that free you up to run your business.

What you get
  • Workflow mapping session (no tech knowledge needed)
  • Automation design and implementation
  • Integrations between your existing tools
  • Testing and go-live support
  • Plain-English documentation
Sample deliverable: a real flow
Booking → Reminder → Invoice Live
When · Trigger Customer books online
Then · 24h before SMS + email reminder
Result · Auto-sent Invoice + receipt
Section 03 · Website Designp. 03
03
Starts withDiscovery + audit
Length4–6 weeks
FormatFixed-fee project
Website Design · Service 03

A website that actually gets you customers.

Your website is your most important salesperson — working 24/7, and often the first impression a potential customer gets. If it's slow, outdated, or hard to navigate on mobile, you're losing business every day. We build clean, fast, professional sites that drive action.

What you get
  • New website builds or complete redesigns
  • Mobile-first, fast-loading, SEO-ready
  • Google Business Profile optimization
  • Local SEO to show up in neighbor searches
  • Ongoing updates and maintenance available
Sample deliverable: a new site
Hawkside HVAC Book now
Heating & cooling done right. Same-day.
Serving Putnam County since 2012 · Licensed & insured
Section 04 · Cybersecurity Basicsp. 04
04
Starts withSecurity audit
Length1 week
FormatOne-time + check-ins
Cybersecurity Basics · Service 04

Protect your business before something goes wrong.

Small businesses are the most targeted victims of cybercrime — not because hackers are sophisticated, but because most small businesses have zero protection. One breach can cost you thousands of dollars and your reputation. We put simple, effective protections in place that actually work.

What you get
  • Security audit of your current setup
  • Password management + two-factor authentication
  • Email security (phishing, spam, spoofing)
  • Backup systems so you never lose critical data
  • Staff awareness — the human side of security
Sample deliverable: hardening report
Security baseline 7 of 8 done
✓
Password manager rolled outMon
✓
2FA on email + bankTue
✓
Email DMARC + SPF setWed
✓
Cloud backups scheduledThu
·
Staff phishing trainingFri
Section 05 · Tech Supportp. 05
05
Starts withA phone call
LengthSame business day
FormatOn-site or remote
Tech Support · Service 05

When something breaks, call someone who answers.

Technology breaks. That's a fact. What matters is how fast you can get back up and running. We provide real, responsive tech support for small businesses — no ticket numbers, no hold music, no outsourced help desk. You call, we answer, we fix it.

What you get
  • On-site and remote support available
  • Hardware and software troubleshooting
  • Printer, network, and connectivity issues
  • Computer setup and upgrades
  • As-needed or priority retainer
A real day from the log
Today · Tuesday 4 of 4 resolved
09:14
Joan · Bistro on Main "Card reader is offline."
Fixed 09:42
11:01
Mike · Hawkside HVAC "Email won't send attachments."
Fixed 11:30
13:45
Eric · Hudson Dental "New laptop needs setup."
On-site 14:30
16:20
Sandra · Carmel Books "Wi-Fi keeps dropping."
Fixed 16:55
Section 06 · Systems Setupp. 06
06
Starts withStack inventory
LengthUnder a week
FormatFixed-fee project
Systems Setup · Service 06

Build a tech stack that actually works together.

Most small businesses end up with a jumble of tools that don't talk to each other — three email apps, two calendar systems, files scattered across Google Drive and a desktop. We untangle it. We set up clean, connected systems that make running your business simpler from day one.

What you get
  • Professional email (Google Workspace / M365)
  • Cloud storage and file organization
  • Scheduling, booking, and appointment tools
  • Team communication and collaboration
  • CRM and customer tracking basics
Sample deliverable: your stack
Connected stack 6 / 6 live
Email
Connected
Calendar
Synced
Files
Organized
Chat
Live
CRM
42 contacts
Invoicing
Auto-send

Pricing · Section 07

Flat fees. No surprises.

We quote every project upfront so you know exactly what you're paying before we start. No hourly billing. No retainer lock-ins unless you specifically want one. Three ways to engage:

P01
Free Consultation Start here · No commitment
30 minutes. We listen to your challenges and tell you honestly what we can do — and what's not worth doing. Phone, video, or in-person.
Free / 30 min
P02
Project-Based Work Most engagements · Recommended
Most services are quoted as fixed-price projects. You approve the scope and cost before we begin. One project, one price, one person.
Flat fee / approved upfront
P03
Priority Support Plans Ongoing · Optional
For businesses that want ongoing access and faster response times. Simple monthly plans. Cancel any time.
From $295 / month
Schedule a Free Consultation → Call (845) 423-3050 // All pricing USD, exclusive of tax

No pressure. No pitch. Just a conversation.

Not sure which one you actually need? Talk to us.

Call or text (845) 423-3050
Schedule Online → [email protected]